Reschedule or cancel an appointment
Self-serve rescheduling, cancellation policies, and how late-cancel fees are charged.
- Updated
- Updated
- Reading time
- 3 min read
- Tags
- cancelrescheduleno-show
You can move or cancel most appointments from your portal up to a clinic-defined cutoff (commonly 24 hours).
From the portal
Open My appointments → tap the appointment → choose Reschedule or Cancel. Rescheduling shows the same slot picker as new bookings; you keep your reason for visit unless you change it.
Late-cancel and no-show fees
If your clinic charges a late-cancel fee, the cutoff is shown clearly before you confirm. The fee posts to your account as an invoice and will not be auto-charged unless you have a card on file with auto-pay turned on.
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